Every ACM comes with a two year warranty from the date of delivery, covering material and manufacturing defects.
Beyond that we keep spare parts available, because a watch that cannot be repaired in ten years is a disposable object with a high price. A professional service can be booked at any time, and every service booking extends the warranty by another year.
What the warranty covers
Movement faults, dial and hand defects, case and crystal defects that were present on delivery, and failures of the bracelet or clasp under normal wear.
It does not cover the things watches meet in daily life: scratches on the case or crystal, wear on a leather strap, water damage beyond the rated depth, damage from being dropped, or work done by a third party workshop.
How to make a claim
Write to info@acm-swiss.com with your order number and a photograph of the problem. We answer quickly and tell you what happens next. If the watch has to come back to us, we send you the shipping label.
Service
A quartz movement needs a battery every few years, and the seals should be checked at the same time. A mechanical movement needs a full service less often but more thoroughly. Write to us with your model and we will tell you what it needs and what it costs before you commit to anything.
Returns
You have 14 days from delivery to change your mind, for any reason or none. The watch goes back unworn and complete, and we refund the full amount including the original shipping. The formal version, which is the one that counts legally, is in our right of withdrawal.
Watches are made to order and take two to four weeks. That is not a delay, it is the production time.
